When should we set up our registry?

We recommend that you set up your registry 2-3 weeks before you send out your invitations.

If you do wish to set up your registry earlier, that’s OK, but please be aware that some items you choose now may be discontinued by the manufacturer before your wedding, and we will have to remove them from your list. We will notify you of any discontinued products you have chosen, so you can choose an alternative item for your list.

How much do we have to pay for your service?

There is NO charge to the bride and groom.

Couples living in remote areas may incur an extra delivery charge passed on by our courier company. 

Do we have to visit your store?

No, but we recommend it. It is the quickest and easiest way to get your list done, and we can offer product information and guidance that most couples find invaluable.   

How will our guests know about our registry list?

We provide white business card-sized invitation inserts with black writing for you to send to your guests directing them to our website. We give these to you at the time of your consultation, or we can post them out on request. These are complimentary.

Do purchased items disappear from our list?

No, purchased items remain on your list but are clearly labeled as “Already Purchased”. Seeing what has already been purchased helps your guests with their choices.

Can we include an item on our list that is not on your website?

Adding gifts from other stores is an additional service we offer bridal couples in order to give your list flexibility that department stores and other registries can not offer.

If there is an item you’d like from one of our existing brands that you can’t find on our website, please ask and we will include it.

If the item is not from a brand that we already sell,  we can add this to your list but an additional charge may apply. The number of gifts added to your list from other stores is restricted to 10% of your total gift list.

What if some of our guests can’t use the internet?

That is absolutely no problem – we can post or fax a copy of your list to guests on request, or they can pop into our store. They can buy a gift over the telephone or in person at our shop.

How do your prices compare with other stores?

We sell everything at recommended retail price. However we don’t have clearance sales.

Do you provide gift wrapping?

Yes, when you sign up you can select to receive all your gifts wrapped.

When are the gifts delivered to us?

If you live in Sydney, your initial gift delivery (usually at least 80% of your gifts) will occur about 3 weeks after your wedding at a time agreed to by you.  If you have selected the Exchange Option your initial delivery will be advised at the time we finalise your list.

A subsequent delivery will be arranged once all the remaining items have arrived from our suppliers, usually this is 2 - 4 weeks later. In some cases a particular item may be delayed by several months, for reasons beyond our control, although it is rare. We make every effort to keep you informed.

Any items not ready at this time will be posted out to you as soon as we have received them from our suppliers.

Will you give us a list of what was purchased for us and who purchased each item?

Yes, you receive a printed report with your gift delivery.

Can we exchange gifts that are bought for us?

Because we custom order items from our suppliers especially for you, our exchange policy is different to that of department stores please see our terms and conditions.

If an item is faulty when you receive it, please notify us within 5 days  We will replace it, or provide store credit if a replacement is unavailable.

If an item subsequently becomes faulty, and is under warranty, we can provide you with proof of purchase, so you can approach the manufacturer or distributor of the product for repair/replacement. Or you can bring it to us and we’ll do it for you.

What happens if an item on our list becomes unavailable?

We will inform you via email if anything you have chosen is no longer available, so you can choose an alternative item.